Our philosophy is that the quality of service we provide can only be as good as the people making the calls. Person to Person Direct strives to find the right TSR for every campaign we conduct. Senior Telemarketing Floor Managers, rather than a Human Resources department handle our TSR applicant screening process. Since our Managers are keenly aware of the personnel requirements for each campaign they are able to continually monitor and work closely with out TSRs in order to ensure the best results possible. 

We’ve carefully located our regional call centers to take advantage of superior labor pools. Our New Jersey branch draws TSRs from several local colleges and a highly motivated local population. At our Penn State call center we are able to take advantage of the student population, which offers a high concentration of intelligent young adults who can adapt to various types of campaigns quickly. Due to the economic conditions in and around Altoona, Pa., we are able to recruit intelligent, motivated adults, which provide us with a turnover rate far below the national average for teleservice agencies.Our TSR training program consists of an initial orientation for all new employees and specific group and individual training for each campaign.

The atmosphere in all of our call centers is one of ongoin training and instruction. Our floor supervisory staff works continuously at improving the quality of performance. Additionally, our Quality Assurance makes certain instant feedback is provided to our sales management team at all times in order to ensure campaign quality.